Office 2019 we are unable to connect right now

Office 2019 we are unable to connect right now

I am trying to get Office applications to SSO onto their Office account when they logon to the computer. However, the end users are receiving the following error message on startup of Outlook or when they click the sign-in button. Please check your network and try again later". This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Based on the error, it seems the issue is related to network connection. To further investigate the issue, I would like to confirm the following information.

I have sent you a PM to request this information.

office 2019 we are unable to connect right now

Please click on the link below to access to your Private Message. Did this solve your problem? Yes No. Sorry this didn't help. The errors are occurring when opening Outlook for the first time. The error message stops Outlook from configuring or downloading email from Office Also the error comes after clicking the signin button in any Office application. I have enabled the logs as requested and replicated the error but I am unsure where in the Event Viewer the logs are being stored.

Thanks so much for the information. I checked the tracing log.

Office files in SharePoint fail to open from an Office 2016 client

It did not go any further. That explains why there was no log matching the error in the Event Viewer as the flow stopped before targeting at the ADFS endpoint. So, I suspect there is network issue in your environment and for some reason, the request is blocked.

The possible cause is the firewall block these endpoints. Please, in your firewall, try unblokcing the urls or IPs under the Office authentication and identity tab and Office clients tab from the article below to see if there is any updates. Meanwhile, to see why the Outlook client does not communicate with Office authentication endpointsI would also like to collect Netmon trace log via PM which is network monitor. And follow the steps below start from step 3 to collect the trace results.

Please also let us know if there are any client access filtering policy set up in your ADFS server. Currently, some of them may affect the modern authentication. Thanks for the Netmon trace. However, I did not see any TCP handshakes between the Outlook client and the destinations that are described under Office clients or Office authentication and identity sections listed in the article below.

As you mentioned in PM, we would to hear the update about the firewall configuration. Meanwhile, can you also let us know if there are any client access filtering policy set up in your ADFS server?Just this morning I am having issues connecting to my Office mailbox in Outlook I have been troubleshooting a similar issue with another colleague and now it seems I've been bitten by the bug!

We are in a Hybrid Exchange environment though our mailboxes have been migrated to Exchange Online. So far only 2 accounts me and the other colleague are having this issue, that I know of. If you suspect some issue on the backend, open a support case to get this investigated. Otherwise, try the usual tools - run Autodiscover tests internally and externally ExRCAgo over the issues found by the SaRA tool, try crating a new profile on the affected machine stry running Outlook in safe mode Sign In.

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Driving Adoption. Small and Medium Business. Customer Advisory Team. Enabling Remote Work. Humans of IT. Microsoft Learn.I have a user who, when attempting to open the Outlook application from a remote location through our VPN, receives the error: " We are unable to connect right now.

Please check your network and try again later. Applying the B fix from the last bullet point and running an Office repair resolved the issue until the user rebooted. Reapplying this apparent fix did not re-resolve the issue however. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Greetings, based on the error message, please check if the registry key has been changed, please try the following steps to check and change it.

If it doesn't work, please remember to restore back up registry. Meantime, I need to collect more information for further investigation. Did this solve your problem? Yes No. Sorry this didn't help. Have you checked Bryan's information?

If there is update, please share with us for further assistance. Site Feedback. Tell us about your experience with our site. Hello, I have a user who, when attempting to open the Outlook application from a remote location through our VPN, receives the error: " We are unable to connect right now. Thank you.

office 2019 we are unable to connect right now

I have the same question Open Outlook to see the result. How many connections do you find in Internet network? Is VPN uses proxy connection? Regards, Bryan. Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? Regards, Betty. This site in other languages x.Keep in touch and stay productive with Teams and Microsofteven when you're working remotely.

Do you get this error when you try to activate Office? Sometimes Office has trouble completing the activation process. If this happens, you'll see the following error message in Office:. Please try again later. Here are some things you can try to fix the problem. If the 0x error started after updating Windows, you can fix the issue by updating the registry. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Before making any change in the registry, please back up your registry.

Right-click the Windows button in the lower left-hand corner of your screen and select Run. In the Open box, type regeditand select OK. Select Yes when prompted to allow Registry Editor to make changes to your device. Right-click S and select Permissions.

Type the logged in user's name, select Check Namesand then select OK. In Advanced Security Settingson the Permissions tab, select the user you just added, and then select Edit. In Advanced Security Settingsselect the checkbox named Replace all child object permission entries with inheritable permission entries form this object and select OK.

Update Office to make sure you have the latest fixes for activation errors. To update Office. Running Office as administrator helps fix permission issues that might cause Office activation to fail. Follow the steps below for your operating system. Press the Start button in the lower-left corner of your screen. Type an application name, like Word. The Word program icon appears in the search results. In Windows 8. In Windows 8, move your mouse to the upper-right corner of your screen to open the charms bar, and then select the Search icon.

In the Search programs and files box, type an application name, like Word. Right-click the Excel icon, and select Run as administrator. If prompted, select Yes to allow Office to run as administrator. Select your browser from the drop-down list to see how to save and then start the Support and Recovery Assistant for Microsoft In the next box that indicates SetupProd.

At the bottom of the browser window, select Open to open the SetupProd. In the lower-lower left corner select the SetupProd. In the upper-right browser window, select Show all downloads.

Double-click SetupProd. The Support and Recovery Assistant for Microsoft opens.I am running OneNote and get the message that my notebook cannot sync because it needs a password. I click and receive a dialog indicating "We are unable to connect right now.

Please check your network and try again later. However, I am connected to the Internet without any issues; it seems to be isolated to OneNote. Come back and mark the replies as answers if they help and unmark them if they provide no help. If you have any feedback on our support, please click here.

Thank you for the response. Yes, the notebook opened correctly in the OneNote web app without issue. I ended up going to the control panel and removing the credentials. I was then prompted for my username and password and all is working again. I removed the generic credentials, as you have explained. The only change is that a window is opened only containing the message "We are unable to connect right now.

I recently installed some new updates to microsoft office on my work computer and noticed the same problem with onenote giving me an error about not being able to connect to the internet. After extensive troubleshooting, deleting credentials, uninstalling onenote, etc. I was finally able to resolve the problem by uninstalling OneDrive for Business and Lync Skype for businessand then re-installed onedrive personal.

I deleted all stored office credentials, and when I opened onedrive and logged in, Onenote seems to be able to sync again. I'll probably skip re-installing onedrive for business entirely since apparently they don't play well together. Fingers crossed that I can still re-install and use Lync without sync issues. Strangely, Onenote is STILL giving me an error about not being able to connect to the internet under the file menu, but it still lets me open my onedrive notebooks anyway?

Throughout this process, microsoft support was exactly not helpful at all, but did waste a bunch of my time, only to then tell me that they don't provide that level of support. Great job, Microsoft! And I mean that entirely facetiously.Office ProPlus is being renamed to Microsoft Apps for enterprise. For more information about this change, read this blog post.

This article discusses how to troubleshoot the activation issues in Microsoft Office from Office Activation fails and you receive one the following error messages:. We are unable to connect right now. Please check your network and try again later. This issue might be caused by one of several circumstances.

Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step. Are you behind a proxy server? If you're not sure, ask your administrator. To do this, follow these steps:. Are you behind a firewall? If you're behind a firewall, it might have to be configured to enable access to the following:.

Each firewall will have a different method for enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do this for you. Remove all product keys. To remove a product key, type the following command and then press Enter:. Still need help? Go to Microsoft Community. Submit and view feedback for. Skip to main content. Contents Exit focus mode. Is this page helpful?

Yes No. Any additional feedback? Skip Submit. Submit and view feedback for This product This page. View all page feedback.Please check your network and try again later. The issue can be solved by manually restarting the NlaSvc service on the client.

This however is only a workaround countermeasure. We are currently trying to find out the root cause. Moreover, we can check the following registry key in client PC, and make sure the value is 1 Enabled.

The version of the Outlook client is Microsoft Outlook What is the impact if it is not in the registry? I am actually on the coporate LAN which might show differences at registry level. If I go to the registry. Kelvin Howard. I noticed something here.

In this case, what is being considered by Outlook to consider that it's connected to Internet.

office 2019 we are unable to connect right now

Then I connected to VPN. After also, Outlook worked perfectly fine. The problem could be with the VPN address. Check your Settings in Regedit.

You can also use Microsoft Support and Recovery Assistant. Tried this also, but Network Location Awareness is already set to Manual and still problem persists. I am running Express VPN and this might be the culprit.

"We are unable to connect right now. Please check your network and try again later."

I have tried emailing their Support but they keep trying to point at Port 25 and I am pretty sure Exchange does not utilize this port since it is not doing POP mail.

This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more. Office Office Exchange Server. Not an IT pro? Resources for IT Professionals. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Microsoft Office. Outlook IT Pro Discussions.

This forum is for general questions and feedback related to Outlook all versions as they pertain to the IT Pro community. Sign in to vote. Is someone familiar with this error and what could be the cause? Friday, January 20, PM.


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